Category: Professional Work Experience (PWE)

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A New Student Blogger!

Hi everyone!

My name is Clay Fleming and I am a second-year student in the residential MPA program here at the UNC School of Government. As we continue these blogs, I hope to provide a closer look at the student experience within the program, as well as offer some insight into the incredible work others with a MPA degree are accomplishing in their communities. In my first blog, I am going to share a little about myself and the path I took to arrive here at UNC.

 

My journey to the MPA program was different but not too out of the ordinary. While pursuing my bachelor’s degree at Appalachian State University, I was heavily involved in a community service organization called Appalachian & the Community Together (ACT). In this organization, I helped provide community volunteer opportunities to students at Appalachian State as well as lead service trips to different communities across the country. Through my involvement, I began to realize I have a passion for serving communities.

 

This realization was made even clearer during my senior year, when I had the opportunity to lead a community service trip to San Francisco. The group I was leading worked with three non-profits in the Bay Area, all of which discussed working with local government to create ordinances that were mutually beneficial for the non-profit and San Francisco residents. Through witnessing the direct impact these partnerships had on the community, I realized I wanted this to be my career. The next day, I found UNC’s MPA website, read about the program’s focus on both non-profits and local government and I was sold!

 

Once I started the residential program last fall, I began to see all of the different avenues this degree could take me. Prior to starting the MPA degree, I never gave much thought to working in local government as a career, as I was set on working for a non-profit. However, with local government being the strong point of the program, my interests were ignited. Over the summer, I had my first authentic exposure to life working in a municipality through my Professional Work Experience (PWE) with the Town of Holly Springs. While interning there, it was incredible to see the inner workings of the government body to support residents, especially during COVID-19.

 

Ultimately with my MPA degree, I hope to create positive social change in the world that includes an emphasis on social equity. Whether my career leads me to local government or the non-profit sphere, I want to continue my passion for strengthening communities and serving people. I am very thankful for the opportunity to pursue this career and the support this program offers to me and my peers. I look forward to regularly updating you on various topics and happenings within public administration.

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Celebrating Work and Managing Endings

On Day 1, the public forum, things went forward nearly seamlessly in our virtual environment. SOG faculty and staff presented on collective impact, summarized two-year project, and facilitated excellent break-out sessions with team members who had expertise on topics like transportation, housing, and employment and recovery courts. There were some hiccups with the keynote speaker, Sam Quinones, the author of the highly acclaimed book Dreamland. As a journalist, he had a specific perspective of the opioid crisis, which did not always mesh with the experience and expertise of these community teams. For example, he spent over five minutes talking about how the word “addict” should be used to describe people who use drugs or who have Substance Use Disorder (SUD), despite the fact that community members in the chat attested that it was stigmatizing language. Despite these issues, the first day was a great spotlight of the project as a whole.

The second day of the forum was a teams-only event, summarizing the results of their efforts in 5-minute presentations, as well as workshops to focus on their sustainability and further work moving forward. Although there were some minor technical problems with showing some of the first presentations, these were ironed out as the day went on. Teams praised each other’s accomplishments and videos, which allowed them to make even more connections among communities using similar strategies. The teams were also able to use breakout rooms to discuss public values, collective impact, sustainability, and more, and then debrief with SOG faculty as facilitators. It was not the ending that partners may have wanted; their work, and the forum itself, were greatly complicated by the COVID-19 pandemic. However, it seemed like a fitting celebration of the teams themselves, one of the ways that ncIMPACT is managing the end of such a momentous and publicly-involved project.

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Creating a Community Resource

As my PWE enters its final few weeks, I have been working on finishing several long-term projects, including the presentations for the Opioid Response Project that I spoke about last week. My other major product for that project has been the Online Resource Library that will be put up on its current microsite, and eventually the permanent website that will launch sometime in late fall or early winter. This library contains well over a hundred resources, in ten different subject areas compiled over the course of the two-year project by multiple participants, including past research assistants. Its purpose is to codify the resources created and shared by our community teams, as well as ones that would assist communities in undertaking a collective impact-style response to the opioid crisis. Although there is a guidebook in production that specifically focuses on the implementation of a collective impact project, these resources are substance use-specific, and can assist organizations who are in any stage of addressing opioids in their communities.
While working on this product, there have been many thumbs in this metaphorical pie. Since this project involved many staff and faculty members from across the SOG, it has a series of subcommittees, including one for the website. But because the project is being managed through ncIMPACT, there is an input and review process there as well. This means that I have had to manage the expectations and ideas of many individuals as I create this product, including people who have not had the chance to see the library or been involved in its compilation. Although this has at times made creating this resource more difficult, it has also raised useful questions about its purpose, format, and realistic usefulness in the wider community. For example, these conversations led to the decision to add a brief context statement to each resource and category, so that users do not have to actually click on or read the resource in order to see if it is useful to them. This made the library a much more time-intensive product for me, but will also make it much more helpful to the public audience it is meant to serve.
Creating products for a general audience is something that I have learned much more about during this PWE experience. I have been involved in academia for almost seven years now, and see it as my future career. My perspective, writing, and priorities often reflect that bias. Although I realize the importance of public-focused work, I have traditionally felt uncomfortable creating resources for this audience. How was I supposed to know what people wanted or needed? How was I, with an outsider’s perspective, going to be able to create something that would assist communities in a real, tangible way? Working with ncIMPACT has given me a much more nuanced perspective of making research and project results accessible to those who they affect most. I still know that I have an outsider’s perspective, but now I am able to speak with professionals and clients to understand how resources like this one can best support them. I am also more able to put myself into the shoes of others, and think critically about how to most efficiently communicate this information to a non-academic audience. Being able to learn more about the crossroads of policy, research, practitioners, and communities is helping me grow as a professional, and put the “social” in social worker and the “public” in public administrator.

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Working with Clients during Covid-19


In theory, helping the teams create a 5-minute, multimedia presentation would have been fairly easy before COVID. They likely would have visited Chapel Hill during the summer for meetings, and I could have set them up for audio or video recording with professional equipment at the SOG. Worst case scenario, I may have had to make a road trip to the communities in order to co-create the presentations. However, COVID-19 has made client relationships much more complicated, especially in communities that may lack strong broadband access or public health infrastructure. Many of the individuals and organizations in the ORP are doing double duty as COVID-19 contact tracers, care providers, or policymakers. They are often extremely busy, even overwhelmed, with pandemic-related work, which makes finding time to meet difficult.
Additionally, travel restrictions and bans on in-person meetings have made all of our work on the presentations virtual. Instead of a day’s worth of recording, I have to schedule weeks of time in which I provide drafts to project managers and teams, they record audio, and I put the final products together. This has made working with clients much more difficult than it likely would have been without the influence of coronavirus. However, the teams have also expressed their gratitude for my help during this time, as they are overworked and already coping with drastic changes to in-person programs and services, including drug courts, syringe exchanges, and medical care and counseling. Although the pandemic might have made it more complicated and time-consuming, it has also taught me how to work with diverse clients virtually, and has thereby been a valuable professional experience both now and in the future.

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Equity and Data-Driven Policy

Equity is a word that is floating around more in media coverage and professional discussions as Black Lives Matter protests continue this week. There are calls for dramatic policy changes to local, state, and federal governments around the issue of policing, but also other areas that can dramatically improve the lives of the historically oppressed – education, employment, social programs, and housing among them. In connection with my post last week, about making systemic change, I chose to write about a tool that can assist policymakers in creating more equitable policy, as well as an example of ncIMPACT’s current work in this arena.

One solution in the equity toolbox is to rely on data-driven policy in order to concentrate resources in the most needed areas, rather than relying on tradition or the judgment of those in power. This data does not just consist of surveys or graphs, but also listening to communities and respecting their expertise and self-determination in order to create policies and programs that fit them and their needs. Although this is often more time-intensive, policy made without the substantive participation of key stakeholders is often less effective, and may not have the intended outcomes for which it was created. ncIMPACT’s study designs often rely on mixed-methods and participatory research in order to discover needs and pilot solutions to equity-related problems, and I am fortunate to be working on several of them this summer.

A screenshot of NVivo, the software I am using to code qualitative responses to the COVID-19 survey (Source)

One such project is the survey that ncIMPACT conducted with local government officials to discover the impact of COVID-19 on their organizations and communities and see how the School of Government can best respond. I will be completing the qualitative analysis of several open-ended questions for the 200 or so respondents from 89 NC counties. This survey will give us the chance to measure, in semi-real time, the impacts of COVID on a state-wide scale, as well as in regions with diverse economies and risk factors for the pandemic. Being able to complete work that will likely directly impact the SOG’s programs and products during this time is a very fulfilling professional experience. Although it may not directly be related to racial equity or police reform, COVID is already having disparate impacts on communities of color, which is likely to continue even after a vaccine is available. Understanding how local governments are responding, and what support they need, is a unique role the SOG can play in mitigating the negative effects of the pandemic and making North Carolina a more equitable place.

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Project Management

Memorial Day weekend was a welcome break from a busy two weeks at my PWE. One of ncIMPACT’s staff members is ill, changing our team’s work flow. Suddenly, an important work product for the social capital project needed support, and it fell on my shoulders to complete a draft of a literature review in just a couple of days. I also picked up other responsibilities on both the social capital and EITC project which required me to attend an additional series of meetings, pulling my time and attention in multiple directions as we worked to complete the review. I felt not only the pressure of deadlines, but also pressure to step up as a new part of a small team and assert myself as an organizational representative.
On Thursday of last week, I was talking to a friend who asked me if I was enjoying my internship. I immediately launched into an explanation of all the Zoom meetings I had, the deadlines I was up against, and the stress I was feeling because of it all. I waxed poetic about the additional stress of COVID-19, and how I hadn’t even had the chance to meet my coworkers because of it. After letting me vent, he said, “Okay, but are you enjoying it?” I paused for the first time in several days to actually think about that question. Sure, I was busy and maybe even a little overwhelmed by trying to adapt to my new role in the team so quickly. But did that mean that I wasn’t enjoying my time with ncIMPACT? Did it mean that maybe I was in the wrong place, at the wrong time?

Despite the stress of last week, reflecting on my experience allowed me to realize that this is exactly where I want to be right now, COVID aside. My supervisor and field instructor supported me both personally and professionally, including letting me flex my hours to work longer on some days so I could leave early Friday for a weekend away. Anita, ncIMPACT’s director, trusted me enough to let me attend an outward-facing meeting with clients as the only ncIMPACT representative because of my performance in earlier project meetings. And research partners valued my input during our interactions that they were responsive to a proposal I made to potentially augment a study design to collect key informant data, since COVID was affecting our ability to collect it from community members in a timely fashion.

Having more on my plate can be, rightfully, a source of worry. However, it really means that I am being allowed to dig in to the content and management of projects, meaningfully contribute to work, and grow as a social worker and public administrator. Being a part of a team that is as invested in my development as they are the outcomes of my work has been invigorating and encouraging. I can’t wait to see what else I’ll get to sink my teeth into this summer.

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Making an Impact

ncIMPACT Initiative is an applied public policy team that works with public officials to develop collaborative solutions to North Carolina’s wicked problems. They use an interdisciplinary approach, data driven high-quality analysis, and innovative practices to implement, evaluate, and publicize these solutions while remaining politically and policy neutral.

This is where I’ll be doing my Professional Work Experience.  My introduction  with ncIMPACT is a Zoom call with my new supervisor, Emily, on Monday at 9 AM. It’s the second to last day of exams and I’m still turning in a final tonight, but my MSW-MPA requirements mean I’m working 600 hours this summer; there’s no time to take a week or two and recuperate. The whirlwind of getting onboarded to a new organization coincides with the relief of finishing off an unusual and difficult semester, thanks to the coronavirus.

COVID-19 has blurred the lines between work and life so thoroughly that transitioning from academia to work is almost effortless, at least logistically. I’m still working from home, likely through at least the end of May, if not longer. Instead of Zoom classes, it’s Zoom meetings as I get acquainted with ncIMPACT’s work and the projects I’ll be working on this summer. Part of the SOG, ncIMPACT runs applied public policy and research projects all over the state, building collaboratives in order to implement solutions to complex community problems. I’m curious to see how ncIMPACT straddles the academia-practitioner divide, aiming for direct implementation of research rather than the traditional route of academic publishing.

I’ll be working on at least four different projects this summer: their UNC-TV series, the Opioid Response Project, their federally-funded social capital project, and the EITC in NC project. Run by two different project managers, Emily and Brooklyn, these interesting projects will keep me busy as I work with a variety of staff and clients. I’m thrilled to have found an organization that will allow me to stretch both my social work and public administration muscles, doing research, policy, assessments, interventions, and evaluations of communities and systems.

In my first week, I’m already writing blogs for UNC-TV, attending virtual town halls, and getting involved with a literature review process for the social capital project, plus a variety of meetings to learn more about how I will be contributing to each of the four projects this summer. I can’t wait to see what I learn and accomplish as I look towards my final year of grad school. Let’s get started!

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Adapting to Change

We’ve all been inundated with news about the coronavirus crisis that the world is coping with these days. Throughout the ordeal, public administrators remain on the front lines of the pandemic serving in many roles at all levels of government. Living through a time of crisis is unsettling, but I am encouraged by the committed public servants I interact with each week both in my PWE and in the MPA program. Students showed up in class this week despite working twelve (or more) hour days responding to the crisis. They work in local budget offices and health departments and emergency management. They serve in state and federal agencies, preparing their communities for the ongoing situation and the recovery that will follow.

Two weeks ago (has it really been only two weeks?) I drove down Main Street in Canton on the way to my PWE and noticed that downtown was thriving. Workers stood on ladders erecting signs for new businesses. Shoppers passed through the doors of boutiques. Tourists sat on the patios of the local restaurants. Since then, measures taken in response to COVID-19 have resulted in rapid and dramatic changes. When I drove through town this morning, the sidewalks were deserted. Except for a small number of residents venturing out for supplies or employees traveling to their shifts, the streets remain noticeably quieter.

Changes brought on by this pandemic have fundamentally altered the way we live, forcing everyone to adapt. In many ways, being a student in the MPA@UNC program has prepared me for working in the current environment. As other managers, employees, and students face a learning curve transitioning to remote work and distant learning, my PWE and school work continue uninterrupted. Like everyone else, I wake up wondering what changes the day’s news will bring. And, of course, the coronavirus has disrupted much of what I do every day. I am forced to balance new responsibilities while remaining focused on finishing my PWE, writing research papers, giving final presentations, and completing final exams. For now, though, I am grateful to be part of a program that has enabled me to adjust to uncertainty and confront new challenges every day.

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Canton Confronts COVID-19

The cleaning supplies aisle at a local retailer.

This week, I saw a governor being interviewed about the coronavirus. He described his state’s response to the outbreak and emphasized the need for competent public service leadership during the crisis. “This is government,” he explained. “This is what it’s about. This is the mobilization, the skill, the expertise to manage a government.” Across the US, as Americans are adjusting to a new way of life, public servants are stepping up to tackle the challenges brought on by COVID-19. As we know, there are capable, well-trained experts in local, state, and federal government who have the skills necessary to effectively respond to nearly any situation. The American public can always depend upon public services to continue, even when life around them seems to be coming to a halt.

Other than a run on the grocery stores, life in the town of Canton continues (almost) as normal. Children are still in school. The baristas at the local coffee shop are still serving up lattes. And people are still coming to town hall to schedule services and pay bills. Today I met with the town manager to talk about Canton’s response to COVID-10. The town’s emergency services employees have been preparing for the arrival of COVID-19 for weeks by practicing extra precautionary measures. After a discussion about cleaning methods and hand washing, my conversation with the town manager naturally shifted to collaboration. Officials in neighboring Buncombe County declared a state of emergency yesterday, prompting surrounding municipalities to release recommendations and information about their own approaches to the outbreak. In Haywood County, local and county officials along with nonprofit organizations are coordinating responses, ensuring that they are adequately prepared and that public services go uninterrupted. Despite the stress of the last week, completing the PWE during this ordeal has been a great learning experience in crisis management. Seeing local government function effectively is reassuring at a time like this. Dedicated public servants who continue to show up everyday offer an encouraging reminder that life goes on even in the midst of chaos.

Remember to wash your hands! If you need directions or inspiration, check out Gloria Gaynor’s instructional video.

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Women in Local Government Part Three: Alderwoman Kristina Smith on Having the Courage to Lead

Throughout February, my posts have featured women in local government, focusing on their roles and highlighting their contributions to the community. This week, we meet Kristina Smith, alderwoman for the town of Canton.

Many individuals point to a specific event that inspired them to enter public service. Hopeful MPA applicants may include descriptions of inspirational experiences in their personal statements. Politicians often tell stories describing encounters that motivated them to seek office. When I asked Alderwoman Kristina Smith what compelled her to enter public service, she pointed to a series of events. The city council meeting she attended as a young girl. The speech given by a president calling on individuals to get involved to make their communities a better place. An unexpected opportunity to lead in her new town.

The city council meeting Kristina attended as a young girl scout marked her first exposure to local government. She was struck by the diversity of leadership on the council. Following this experience, she realized serving in a leadership position does not require a specific type of person with a certain set of skills. Anyone can lead if they are willing to take on the challenge! Years later, Kristina moved to Canton with her family and became involved in her community. When the opportunity to run for local office arose, Kristina accepted

the challenge and was elected in 2017. In her new role as Alderwoman, Kristina enjoys engaging the community, problem solving, and always searching for the best outcome for Canton, regardless of the issue.

 

 

Given her experience, I asked Kristina if she had any advice to share with women interested in local government careers. Don’t doubt yourself or question your abilities, she said, “rather than asking yourself ‘can I lead?’ tell yourself, ‘I’m ready to lead.’” She emphasized the power of transferable skills and how beneficial they can be in taking on new opportunities. “There isn’t a single role for you,” she remarked, “think about all of your experiences and how they complement different roles.” As Kristina learned in that city council meeting, anyone can lead. The only limitations you have are the ones you put on yourself.