So, this won’t be a gossip column talking about local government romantic relationships (well, more specifically Chatham County romantic relationships). But instead, I want talk about a key theme I have learned from conducting 18 interviews and attending 10 community meetings since being at the County Manager’s Office. Drum roll, please….
RELATIONSHIPS MATTER…A LOT!
In Chatham County, I am an outsider asking for an insider scoop from community members about the County’s history and how we create a better Chatham County. I have been fortunate to find that community members have, generally, been willing to share and be vulnerable with me. But they also want the same in return, which is reasonable. Usually our interviews start off with everyone sitting down, awkwardly making small talk and then they hit me with the “so where are you from?” On face-value, this question is simple. But I always take this as a loaded question. I answer imagining that folks want to know who I am, where I come from, why I am here, and if I am truly invested in the community. I have to take the time to be genuine and explain my answer to folks before they are typically willing to open up to me. That is me…building trust and that relationship.
So far, I have learned so much about the County and the individuals that live, work, and play here. More importantly, I am beginning to learn why some of the challenges exist in the County, who folks trust and don’t trust, and how the community would like to see that trust be improved. Want to know the number 1 thing that folks have mentioned they want to see improvement on? ….here goes.
TRUST: Building relationships in meaningful ways with the community.
I want to be clear, it is not that public administrators do not support communities or build relationships at all – we definitely do! But we don’t always do it the ways that our communities are most receptive and understanding of. Government is complicated as is! So often times, we, as public administrators, show care and concern for our communities through our budget by funding road improvements and supporting more school staff. This is definitely important, but the public doesn’t always perceive this as support or even caring for the community. They see this as our job (and it is)! Sometimes, the public wants public administrators to listen, be vulnerable, and show up to their community events. Doing this, we also have the opportunity to explain the decisions we have made, manage expectations, and share information about government processes. This type of relationship building, beyond BOC meetings, obviously takes time, energy, and resources, but I think it could improve the public’s relationship with local government. Obviously, everyone is not going to like us or approve of all of our decisions, but maybe we can encourage more civil discourse and increase communication by building stronger community relationships.
Disclaimer: Relationship building and trust is not an issue specific to only Chatham County. It happens everywhere, in every city, county, and state. It is something that we as public administrators can always improve. So, let’s keep truckin’ along!
See ya at the next post!